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CustomerConnect Registration


Customer Connect is a new tool that will help you use the data from your meter to manage your utility usage. In order to access this new tool, users must register a new account. Please enter all the required information for your new account and click 'Register'. An activation link will then be sent to your email account. To complete the registration process and activate your new account, please read this email and follow its instructions.

Registration Form

When entering your account number, do not include any zeros at the front of your account number.Example: Account Number 00001234-01 This customer would enter 1234-1.

You may use your email address as your username also.

An email address is required to activate your portal account.

Your password requires a minimum of 7 letters and 1 digit(s)

Password StrengthNo password entered

An authentication measure used to protect your account. Note: Your answer does not have to necessarily reflect the question.

The following information is used to verify that you are the rightful owner of this account.

Enter the last 4-digits of your social security number on file with the HBPW. Errors may occur if no number is on file. Please call 616.355.1500 opt 5 for assistance.